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FAQ

What is 18k gold vermeil?

Vermeil (pronounced vehr-may; it's French!) is a legally regulated term that refers to a certain kind of quality jewelry. To be legally called "vermeil" in the United States, the jewelry piece must meet

ALL of these conditions:

1. Have sterling silver as its base material. Sterling silver is an alloy made of 92.5% pure silver and 7.5% other materials, and is a standard material used in high quality jewelry (versus, e.g., brass or copper).
2. Be plated in gold that is at least 10k (10 karats). That means the gold is at least 41.7% gold content.
3. Have gold plating that is at least 2.5 microns thick. A micron is 1/1000th of a millimeter.

Read more on our blog.

 

Does gold vermeil tarnish?

Gold vermeil does not tarnish and is 100% hypoallergenic. However, some perfumes, hair sprays, alcohols could have a chemical reaction on the jewelry, making it look like tarnishing. The good news - it's not tarnished! Use a sterling silver jewelry cleaner (Sterling Dip is my go to) and it will be like brand new. 

Read more on our jewelry care page.

 

How can I get my order gift wrapped?

All our orders come with complimentary gift wrapping - packaged in 1 gift box if possible. Our packaging is ecofriendly - jewelry pouches made of recycled cotton, boxes and tissue paper all made from recycled materials.

If you need items to be individually packaged please let us know in the Notes section at checkout. 

 

How long will my order take to arrive?

It takes us 3-5 days to prepare your order for shipping. However, during high volume time (ex: Black Friday, Cyber Monday, Christmas) it takes 7-10 days to prepare your order. 

Once your order has been shipped it will take 3-5 days for standard shipping within the USA and 1-3 days with expedited shipping within the USA. 

For more information please check our shipping page.

 

Can I cancel my order?

If your order has already been shipped, it cannot be cancelled. If you wish to cancel your order please contact us right away and we'll do what we can.

 

Do you ship worldwide?

Yes we do, with some exceptions. Please check our shipping page for more details on our international shipping.